Quality and Service to our Customers
Dean Steel Buildings is committed to satisfying the needs of its customers at all times. In an effort to maintain excellence in quality, on December 6, 2000, we earned ISO 9001 quality registration for our Fort Myers manufacturing plant and design services.
Achieving ISO 9001 certification has allowed us to focus our operations on:
- Customer satisfaction, providing products with the highest quality standards possible.
- Problem solving techniques and continuous improvement of systems, procedures, products and people.
- Team work, uninterrupted training and employee support.
With the ISO 9001 Quality Certification in place we assure our customers that:
- We have a strict quality policy in place, that directs all activities of our company.
- We have a documented quality system.
- Every customer contract is carefully reviewed to ensure we will provide to our customers exactly what they want.
- All the stages of design are controlled so the need of the customer will correspond to the final design.
- Only approved suppliers are used, therefore our suppliers are systematically evaluated to make sure they meet our high quality standards.
- Our manufacturing process is controlled by the identification of critical control points, monitoring techniques, approved and control procedures, etc.
- The effectiveness of our quality management system is measured by our staff through process inspection activities, risk management and periodic internal audits.
- The level of accuracy provided is monitored by using only certified and calibrated instruments.
- Continual improvement its formalized through our corrective and preventive action system. “We do it right the first time.”
- The job is not considered complete until our customers agree that it fulfills all requirements. For DSB, handling, storage, packaging, preservation and delivery does not end until our customers indicate that our products comply with his requirements.
At DSB, we believe that competence can only be achieved if our organization is capable of managing the training needs of our staff.
We make every employee directly involved with each step of the process because we depend on our people, their experience, abilities and knowledge towards the future.